Front Row Seats Privacy Policy 


Privacy Policy

USER of FrontRowSeatsLLC.com ("USER") can browse FrontRowSeatsLLC.com hereinafter referred to as "SITE" without revealing USER'S personal information, but in order to take advantage of most of the SITE'S services, USER must give personal information. By providing personal information, USER expressly consents to the collection, use, disclosure and retention of USER'S personal information as described in this Privacy Policy. This privacy policy, herein referred to as the Privacy Policy, covers SITE's treatment of personal or personally identifiable information, herein referred to as Personal Information, that may be collected when USER is on the SITE and when USER uses SITE services. This Privacy Policy does not apply to the practices of companies or individuals that SITE does not own or exercise supervisory control over, or to third party advertisers on the SITE.

This Privacy Policy discloses the privacy practices for https://www.FrontRowSeatsLLC.com. It applies solely to information collected by this website. This Privacy Policy will notify USER of the following:

  1. What personally identifiable information is collected from USER through the web site, how it is used, and with whom it may be shared.
  2. What choices are available to USER regarding the use of USER data.
  3. The security procedures in place to protect the misuse of USER information.
  4. How USER can correct any inaccuracies in the information.
  5. EU-US Privacy Shield certification statement.

Information Collection, Use, and Sharing

SITE and the ticket seller who fulfills USER's order ("FULFILLER") are the sole users of the information collected on this SITE. SITE only has access to or collects information that USER voluntarily gives SITE via email or other direct contact from USER such as requesting or purchasing tickets from a FULFILLER. SITE may sell your personal information to non-financial organizations, such as companies engaged in direct marketing and the selling of consumer products and services. SITE may also share USER'S information with affiliated entities of SITE to provide joint content and services, to market the products and services of such entities, or to solicit reviews from the USER about the SITE or transactions made on the Site.

SITE will use USER's information to respond to USER regarding the reason USER contacted us. SITE will not share USER's information with any third party outside of SITE's organization, other than as necessary to fulfill USER request, e.g. to ship an order, or, in some instances, to partner with another company to provide certain content, programs and services such as those disclosed in the previous paragraph. In those cases, SITE will require SITE's third party agents to maintain the confidentiality of the data. In those situations, when USER provides personal information, it may be sent directly to the partner company, or SITE may share the information with SITE's partner company. Unless USER asks SITE not to, SITE may contact USER in the future to tell USER about specials, new products or services, or changes to this privacy policy. SITE is not responsible for the policies or offerings of any third party, and SITE urges USER to review third party's policies and terms and conditions, as they may vary.

In addition, SITE will respond to a verified law enforcement, or other governmental department request or subpoena relating to a criminal investigation, alleged illegal activity, identity theft, or a matter of national security, in which case USER's personal information may be disclosed. In such events, SITE will disclose information relevant to the investigation such as name, city, state, zip code, telephone number, email address, fraud complaints, IP address, and credit card information. SITE may also share such information with third parties, such as license verification companies, for the purposes of investigating or preventing fraudulent activities. SITE reserves the right to report to law enforcement agencies any activities that it believes, in good faith, to be unlawful. In the case of identity theft, USER may authorize a law enforcement officer to request the records from SITE or USER may request that SITE send any records directly to a law enforcement officer.

USER Access to and Control Over Information

USER can do the following, at any time, by contacting SITE via the email address or phone number given on the SITE:

- Opt out of any future contact from SITE;

- See what data SITE has about USER, if any;

- Change or correct any data SITE has about USER;

- Have SITE delete any data we have about USER; and

- Express any concern USER has about SITE's use of USER data.

- USER also has the option, at the time of purchase, to opt-in to receiving marketing material or third party offers.

To stop receiving promotional or marketing emails or to opt-out of having USER'S information sent to third parties for marketing purposes, USER can follow the instructions in any promotional email USER receives from SITE. Even if USER opts out of receiving promotional or marketing emails, USER will still be contacted with transactional messages.

USER has the right to access their data and provide instructions on how to go about doing so.

An individual who seeks access, or who seeks to correct, amend or delete inaccurate data should direct his query to sales@frontrowseatsllc.com. If requested to remove data, we will respond within a reasonable timeframe.

Third Party Advertising, Services and Collection of Data

Please note that third party vendors, including but not limited to Google, show advertisements for SITE on the internet. Third party vendors, including but not limited to Google, use cookies and web beacons to serve advertisements based on USER's prior visits to SITE. To opt out of Google's use of cookies, USER can visit the Google's Ads Help page to learn more on opting out: click here for the link. SITE may share, sell, or rent USER information collected voluntarily from USER on the SITE with third party vendors, advertising companies, or analytics providers including but not limited to Google. SITE uses AMP Client ID in connection with Google Analytics to gather data about USER.

In addition, SITE participates in targeted advertising. SITE allows third-party companies to collect certain information when USER visits SITE and when USER opens email messages SITE sends to USER to provide measurement services to SITE and target ads to USER. SITE or the third-party company uses this information to serve ads for SITE'S products or services or for the products or services of other companies when USER visits this SITE or other websites. These companies use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) and personally identifiable information (e.g. IP address) during USER'S visits to this SITE and other websites in order to provide advertisements about goods and services likely to be of greater interest to USER. These parties typically use a cookie, third party web beacon, or other similar technologies to collect this information.

Some browsers have a "do not track" feature that lets USER tell websites that USER does not want to have USER'S online activities tracked. At this time, SITE does not respond to browser "do not track" signals, but SITE does provide USER the option to opt out of targeted advertising. To learn more about this type of advertising or to opt-out of this type of advertising, visit http://www.aboutads.info/choices.

We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, click here.

We also use third-party technology services, including but not limited to Hotjar and Monetate, to better understand the needs of our website users. This enables us to optimize the services that we provide and your experience on the website.

Hotjar and Your Privacy

Hotjar uses cookies and other technologies to collect data on users’ behavior and devices: in particular, device IP address (captured and stored only in anonymized form), screen size, device type (unique device identifiers), browser information, geographic location (country only), and preferred language. Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user.

For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Monetate and Your Privacy

Monetate uses cookies and Javascript to automatically collect data on users' behavior and devices, which may include: IP address; screen dimensions; color depth; whether Java is enabled on the device; operating system; browser type and language; whether the browser accepts cookies; Internet connection type; referring URL; time stamp; pages viewed on the Websites; products viewed, placed in the cart, and purchased on the website; quantity, price, and purchase ID of products placed in cart and/or purchased on the website; and custom page data, as defined by the website. Based on the data Monetate collects, Monetate may infer other information, such as postal code, country, state, time zone, weather, and geodemographic data.

For further details, please see Monetate's privacy policy by clicking on this link.

If you do not want Monetate to place cookies on your browser or device, you may use your browser’s preferences to turn that feature off and to delete persistent cookies. However, if you decide not to accept cookies from Monetate, the website may not function properly.

Monetate commits to investigate and attempt to resolve complaints about your privacy and Monetate's collection or use of your personal information within 45 days of receiving your complaint. European Union or Swiss individuals with inquiries or complaints regarding this Platform Privacy Policy should first contact Monetate at privacy@monetate.com.

This site does not share users' email addresses or other personal identifiers with Monetate, nor do we use Monetate to collect users' email addresses or other personal identifiers.

Security

SITE takes precautions to protect USER information. When USER submits sensitive information via the website, USER information is protected both online and offline.

Whenever SITE collects sensitive information (such as credit card data), that information is encrypted and transmitted to SITE in a secure way. USER can verify this by looking for a closed lock icon at the bottom of USER web browser, or looking for "https" at the beginning of the address of the web page. SITE is committed to not re-identifying sensitive information collected by SITE.

While SITE uses encryption to protect sensitive information transmitted online, SITE also protects USER information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which SITE stores personally identifiable information are kept in a secure environment.

EU-US Privacy Shield Framework

SITE complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. SITE has certified that FrontRowSeatsLLC.com adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit www.privacyshield.gov.

In compliance with the EU-US Privacy Shield Principles, SITE commits to resolve complaints about your privacy and our collection or use of your personal information. European Union citizens with inquiries or complaints regarding this privacy policy should first contact SITE at sales@frontrowseatsllc.com.

SITE has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

SITE is subject to the investigatory and enforcement powers of the Federal Trade Commission.

If USER feels that SITE is not abiding by this Privacy Policy, USER should contact SITE immediately via telephone at (404) 633-2726 or via email at sales@frontrowseatsllc.com.

Copyright Infringement Notification

Should USER wish to file a copyright infringement notification with Front Row Seats, USER will need to send a written or electronic communication that includes all of the following, as based on Section 512(c)(3) of the Digital Millennium Copyright Act (DMCA):

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of the material that has allegedly been infringed.
  2. Identification of the material that is claimed to be infringing or to be the subject of infringing activity. *Please provide the URL(s) in the body of the email or letter, as this will help SITE to identify the potentially infringing material.
  3. Contact information of the complainant.
  4. A statement that the complainant has a good faith belief that use of the material in the manner complained of is a copyright violation.
  5. A statement that the information in the notification is accurate, and under penalty of perjury, that the complainant is authorized to act on behalf of the owner of material that has allegedly been infringed.

Written or electronic notice of copyright infringement should be mailed, faxed, or emailed to Front Row Seats's designated agent at:

Copyright Complaints
Front Row Seats
3423 Piedmont Road
Atlanta, GA 30305
Email: sales@frontrowseatsllc.com

Please note the following:

- Under Section 512(f) of the DMCA, any person who knowingly misrepresents that material or activity is infringing may be subject to liability for damages.

Service and Advertising Emails

SITE may send USER several service related emails to the email address given when placing an order. These include a confirmation email with details of USER's order, a pre-event email reminder about the event to be attended, and a post-event email gathering feedback on the USER's experience. When USER places an order, SITE may also add USER to SITE's weekly mailing list to be informed of upcoming events. USER can opt out of these emails at any time by notifying sales@frontrowseatsllc.com.

Amendments

SITE reserves the right to amend this policy at any time. SITE will post a notice of changes in its SITE, when and if the terms of this policy are amended.

Amendments

Site reserves the right to amend this policy at any time. Site will contact registered Users by email or shall post a notice of changes in its Site, when and if the terms of this policy are amended.

These policies were last amended on May 31, 2018.