Front Row Seats LLC Privacy Policy

Privacy Policy

USER of FrontRowSeatsLLC.com (“USER”) can browse FrontRowSeatsLLC.com hereinafter referred to as “SITE” without revealing USER'S personal information, but in order to take advantage of most of the SITE'S services, USER must give personal information. By providing personal information, USER expressly consents to the collection, use, disclosure and retention of USER'S personal information as described in this Privacy Policy. This privacy policy, herein referred to as the Privacy Policy, covers SITE's treatment of personal or personally identifiable information, herein referred to as Personal Information, that may be collected when USER is on the SITE and when USER uses SITE services. This Privacy Policy does not apply to the practices of companies or individuals that SITE does not own or exercise supervisory control over, or to third party advertisers on the SITE.

This Privacy Policy discloses the privacy practices for https://www.FrontRowSeatsLLC.com. It applies solely to information collected by this website. This Privacy Policy will notify USER of the following:

  1. What personally identifiable information is collected from USER through the web site, how it is used, and with whom it may be shared.
  2. What choices are available to USER regarding the use of USER data.
  3. The security procedures in place to protect the misuse of USER information.
  4. How USER can correct any inaccuracies in the information.
  5. EU-US Privacy Shield certification statement

Information Collection, Use, and Sharing

SITE and the ticket seller who fulfills USER’s order (“FULFILLER”) are the sole users of the information collected on this SITE. SITE only has access to or collects information that USER voluntarily gives SITE via email or other direct contact from USER such as requesting or purchasing tickets from a FULFILLER. SITE may sell your personal information to non-financial organizations, such as companies engaged in direct marketing and the selling of consumer products and services. SITE may also share USER'S information with affiliated entities of SITE to provide joint content and services, to market the products and services of such entities, or to solicit reviews from the USER about the SITE or transactions made on the Site.

SITE will use USER’s information to respond to USER regarding the reason USER contacted us. SITE will not share USER’s information with any third party outside of SITE’s organization, other than as necessary to fulfill USER request, e.g. to ship an order, or, in some instances, to partner with another company to provide certain content, programs and services such as those disclosed in the previous paragraph. In those cases, SITE will require SITE’s third party agents to maintain the confidentiality of the data. In those situations, when USER provides personal information, it may be sent directly to the partner company, or SITE may share the information with SITE’s partner company. Unless USER asks SITE not to, SITE may contact USER in the future to tell USER about specials, new products or services, or changes to this privacy policy. SITE is not responsible for the policies or offerings of any third party, and SITE urges USER to review third party’s policies and terms and conditions, as they may vary.

In addition, SITE will respond to a verified law enforcement, or other governmental department request or subpoena relating to a criminal investigation, alleged illegal activity, or identity theft, or a matter of national security. In such events, SITE will disclose information relevant to the investigation such as name, city, state, zip code, telephone number, email address, fraud complaints, IP address, and credit card information. SITE may also share such information with third parties, such as license verification companies, for the purposes of investigating or preventing fraudulent activities. SITE reserves the right to report to law enforcement agencies any activities that it believes, in good faith, to be unlawful. In the case of identity theft, USER may authorize a law enforcement officer to request the records from SITE or USER may request that SITE send any records directly to a law enforcement officer.

User Access to and Control Over Information

USER can do the following, at any time, by contacting SITE via the email address or phone number given on the SITE:

  • Opt out of any future contact from SITE;
  • See what data SITE has about USER, if any;
  • Change or correct any data SITE has about USER;
  • Have SITE delete any data we have about USER; and
  • Express any concern USER has about SITE’s use of USER data.

USER also has the option, at the time of purchase, to opt-in to receiving marketing material or third party offers.

To stop receiving promotional or marketing emails or to opt-out of having USER’S information sent to third parties for marketing purposes, USER can follow the instructions in any promotional email USER receives from SITE. Even if USER opts out of receiving promotional or marketing emails, USER will still be contacted with transactional messages.

An individual who seeks access, or who seeks to correct, amend or delete inaccurate data should direct his query to customerservice@FrontRowSeatsLLC.com. If requested to remove data, we will respond within a reasonable timeframe.

3rd Party Marketing, Automated Collection of Data

Please note that third party vendors, including but not limited to Google, show advertisements for SITE on the internet. Third party vendors, including but not limited to Google, use cookies and web beacons to serve advertisements based on USER's prior visits to SITE. To opt out of Google's use of cookies, USER can visit the Google's Ads Help page to learn more on opting out: https://support.google.com/ads/answer/2662922?hl=en. SITE may share, sell, or rent USER information collected voluntarily from USER on the SITE with third party vendors, advertising companies, or analytics providers including but not limited to Google.

In addition, SITE participates in targeted advertising. SITE allows third-party companies to collect certain information when USER visits SITE to provide measurement services to SITE and target ads to USER. SITE uses this information to serve ads for SITE's products or services or for the products or services of other companies when USER visits this SITE or other websites. These companies use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) and personally identifiable information (e.g. IP address) during USER's visits to this SITE and other websites in order to provide advertisements about goods and services likely to be of greater interest to USER. These parties typically use a cookie, third party web beacon, or other similar technologies to collect this information.

SITE utilizes browser tracking to track USER's movement on the SITE, and also utilizes geo-location services to determine USER's location. Some browsers have a "do not track" feature that lets USER tell websites that USER does not want to have USER's online activities tracked. At this time, SITE does not respond to browser "do not track" signals, but SITE does provide USER the option to opt out of targeted advertising. To opt-out of this type of advertising, visit http://www.aboutads.info/choices.

We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, click here.

Security

Site takes precautions to protect User information. When User submits sensitive information via the website, User information is protected both online and offline.

Whenever Site collects sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. User can verify this by looking for a closed lock icon at the bottom of User web browser, or looking for "https" at the beginning of the address of the web page. Front Row Seats, LLC is committed to not re-identifying sensitive information collected by the Site.

While Site uses encryption to protect sensitive information transmitted online, Site also protects User information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which Site stores personally identifiable information are kept in a secure environment.

EU-US Privacy Shield Framework

SITE complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. SITE has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit http://www.privacyshield.gov/.

In compliance with the US-EU Privacy Shield Principles, SITE commits to resolve complaints about your privacy and our collection or use of your personal information. European Union citizens with inquiries or complaints regarding this privacy policy should first contact SITE at sales@frontrowseatsllc.com.

SITE has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

SITE is subject to the investigatory and enforcement powers of the Federal Trade Commission.

Copyright Infringement Notification. Should User wish to file a copyright infringement notification with Front Row Seats, LLC, User will need to send a written or electronic communication that includes all of the following, as based on Section 512(c)(3) of the Digital Millennium Copyright Act (DMCA):

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of the material that has allegedly been infringed.
  2. Identification of the material that is claimed to be infringing or to be the subject of infringing activity. *Please provide the URL(s) in the body of the email or letter, as this will help Site to identify the potentially infringing material.
  3. Contact information of the complainant.
  4. A statement that the complainant has a good faith belief that use of the material in the manner complained of is a copyright violation.
  5. A statement that the information in the notification is accurate, and under penalty of perjury, that the complainant is authorized to act on behalf of the owner of material that has allegedly been infringed.

Written or electronic notice of copyright infringement should be mailed, faxed, or emailed to Front Row Seats, LLC's designated agent at:

Copyright Complaints
Front Row Seats, LLC
3423 Piedmont Road
Atlanta, GA 30305
Fax: (404) 633-7529

Email: sales@frontrowseatsllc.com

Please note the following:

- Under Section 512(f) of the DMCA, any person who knowingly misrepresents that material or activity is infringing may be subject to liability for damages.

Service and Advertising Emails. Front Row Seats, LLC may send User several service related emails to the email address given when placing an order. These include a confirmation email with details of User's order, a pre-event email reminder about the event to be attended, and a post-event email gathering feedback on the User's experience. When User places an order, Front Row Seats, LLC will also add User to our weekly mailing list to be informed of upcoming events. User can opt out of these emails at any time by notifying sales@frontrowseatsllc.com, or by entering User's email address at Unsubscribe.

Changes to Provisions

The foregoing rules and policies may be modified by Front Row Seats, LLC at any time with or without notice to User. If any provision of it is found void or unenforceable, the remainder will remain valid and enforceable according to its terms.

Gift Card Purchasing Terms & Policies

These policies were last amended on October 20, 2016.

General

The following terms and conditions (the “Agreement”) govern the sale of gift cards from FrontRowSeatsLLC.com (“Site”), by you (“User”) and the products and services made available through the Site or via any other gift card purchasing portal or web application (collectively referred to as the “Service”). The Service is provided to you by the Site and by TN Promotions, LLC the “Sponsor”.

BY USING THE SITE FOR THE SERVICE YOU AGREE TO ALL OF THE FOLLOWING TERMS AND CONDITIONS.

Use of Service

Pursuant to the terms and conditions contained in this Agreement your use of the Service shall be solely for User’s personal use and shall not be for commercial use without the consent of the Site and or Sponsor. User agrees that Sponsor may amend or alter the Service at any time with our without notice to User. Sponsor reserves the right to alter, amend or apply additional limitations and restriction to the Service at any time.

Certain areas of the Site are provided solely to registered users of the site. Any User registering for such access agrees to provide true and accurate information during the registration process. User shall be responsible for maintaining the confidentiality of User's password and other account information. Site reserves the right to terminate the access of User should Site know, or have reasonable grounds to suspect that User has entered false or misleading information during the registration process. ALL REGISTERED USERS MUST BE OVER EIGHTEEN (18) YEARS OF AGE. Children under the age of eighteen (18) shall not be permitted to register. Site reserves the right to require valid credit card information as proof of legal age. Site maintains a strict online Privacy Policy and will not sell or provide User’s credit card information to third parties.

Use and Restrictions of Gift Cards

Gift cards will NEVER expire. Gift cards purchased through Site shall not have an expiration date. Gift cards can be used on multiple purchases until the full value of the gift card is redeemed, however if an order total is greater than the value of the gift card, the whole gift card value shall be applied to that order. Gift cards cannot be combined with any other discount offer. Gift cards are not redeemable for cash and cannot be returned for a cash refund. Gift cards are not debit or credit cards. They must be used on the Site to redeem their full value. All sales of gift cards are final. Lost, stolen, or damaged Gift Cards will not be replaced except where required by law and only with proof of purchase as required and if the Gift Cards have never been used. Gift cards cannot be used to purchase additional gift cards. Gift card values will be applied to the whole order including service fees and delivery fees. Gift cards are transferrable.Gift cards can only be redeemed on Site or by calling Site’s customer service department. Site may develop mobile redemption at a later time, however gift cards are not currently redeemable through a mobile device. Site and Sponsor reserve the right to alter or amend these restrictions and terms of use for gift cards at any time with or without notice to User.

Use and Restrictions of Store Credit

Store credit is only valid for 180 days from the issue date. Store credit cannot be used to purchase gift cards. Store credit is not transferrable. Store credit can only be redeemed by calling Site’s customer service department. Site and Sponsor reserve the right to alter or amend these restrictions and terms of use for store credit at any time with or without notice to User.

Pricing

All prices are in United States Dollars (USD) unless otherwise specifically stated. Taxes Prices stated on the Site do not include any state or other local taxes that may apply to User's order. Items sold by Site may be subject to sales tax in select states in accordance with the applicable laws of that state. Site does not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation.

Fraudulent Use

In order to protect USER from fraud, USER may be required to provide additional proof of identify on any order. Proof of identity may include but is not limited to a signed credit card authorization and/or photocopies of public documents such as a state driver's license or federal passport.

Permitted Use

USER agrees that USER is only authorized to visit, view and to retain a copy of pages of this SITE for USER's own personal use, and that USER shall not duplicate, download, publish, modify or otherwise distribute the material on this SITE for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for USER's personal use, unless otherwise specifically authorized by SITE to do so. USER may not use any robot, spider, scraper, offline reader, site search/retrieval application or other manual or automatic device, tool, or process to retrieve or in any way reproduce, circumvent, or interfere with the Site or its contents, nor may USER use any automated software or computer system to search for, reserve, buy, or otherwise obtain tickets from SITE. USER may not submit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs, or other items of a destructive nature. The content and software on this SITE is the property of SITE and/or its suppliers and is protected by U.S. and international copyright laws.

Links

The Site may automatically produce search results that reference or link to third party sites throughout the World Wide Web. Site has no control over these sites or the content within them. Site cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Site does not endorse the content of any third party site, nor does Site warrant that such sites will not contain viruses or otherwise impact User's computer systems. By using the Site to search for or link to another site, User agrees and understands that User may not make any claim against Site for any damages or losses, whatsoever, resulting from use of the Site to obtain search results or to link to another site. If User experiences a problem with a link from the Site, User should notify Site at sales@frontrowseatsllc.com and Site will investigate User's claim and take any actions Site deems appropriate at Site’s sole discretion.

Violation of the Terms

Site and Sponsor, in its sole discretion, and without prior notice, may terminate User's access to the Site, cancel User's ticket order or exercise any other remedy available to it. User agrees that monetary damages may not provide a sufficient remedy to Site for violations of these terms and conditions and User consents to injunctive or other equitable relief for such violations. Site may release User’s information by operation of law, if the information is necessary to address an unlawful or harmful activity against Site. Site is not required to provide any refund to User if User is terminated as a user of this Site.

Intellectual Property Information

For purposes of this Agreement, Content is defined as any information, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on our site. This includes, but is in no way limited to, message boards, chat, and other original content. By accepting this Agreement, User acknowledges and agrees that all Content presented to User on this site is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the sole property of Site and/or its Affiliates. User is only permitted to use the Content as expressly authorized by Site or the specific Content provider. Except for a single copy made for personal use only, User may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site in any form or by any means without prior written permission from SITE or the specific Content provider, and User is solely responsible for obtaining permission before reusing any copyrighted material that is available on Site. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Neither Site nor Site’s affiliates warrant or represent that USER’s use of materials displayed on, or obtained through, Site will not infringe the rights of third parties. All other trademarks or service marks are property of their respective owners. Nothing in this Agreement grants User any right to use any trademark, service mark, logo, and/or the name of Site or its affiliates.

Site reserves the right to terminate the privileges of any User who uses this Site to unlawfully transmit or receive copyrighted material without a license or express consent, valid defense or fair use exemption to do so. After proper notification by the copyright holder or its agent to Site, and confirmation through court order or admission by the User that they have used this Site as an instrument of unlawful infringement, Site will terminate the infringing User’s rights to use and/or access to this Site. Site may, also in Site’s sole discretion, decide to terminate a User's rights to use or access to the Site prior to that time if Site believes that the alleged infringement has occurred.

Disclaimers

SITE MAKES NO ASSURANCES THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY SITE CONTENT, SEARCH OR LINK THEREIN. THE SITE AND SITE CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. SITE MAKES NO ASSURANCES THAT FILES USER ACCESSES OR DOWNLOADS FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. SITE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SITE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, VICARIOUS, INCIDENTAL, SPECIAL, PUNITIVE, LOSS OF BUSINESS OR LOSS OF PROFITS OR CONSEQUENTIAL DAMAGES, WHETHER BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

SITE DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY USERS, SITE USERS, ADVERTISERS AND/OR SPONSORS ON THE SITE, IN CONNECTION WITH THE SITE SERVICE OR OTHERWISE RELATED TO USER USE OF THE SITE AND/OR THE SITE SERVICE.

Limitation on Liability

Except in jurisdictions where such provisions are restricted, in no event will Site be liable to User for any indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits, even if Site has been advised of the possibility of such damages. User further agrees that the maximum available remedy on any successful claim is the greater of the choices listed in the paragraph above. Some jurisdictions do not allow the disclaimer of warranties or the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to User.

Indemnity

User agrees to indemnify and hold Site, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of User's use of the Site, including also User's use of the Site to provide a link to another site or to upload content or other information to the Site.

Governing Law

User agrees that any controversy or claim arising out of or relating to the use of Site will be governed by the laws of the State of Connecticut without regard to its conflict of law provisions. User agrees to personal jurisdiction by venue in the state and federal courts of the State of Connecticut, Hartford County.

Arbitration and Dispute Resolution

Any controversy or claim arising out of or relating to the use of the Site, or any alleged breach of these policies, shall be resolved through binding arbitration in the jurisdiction of Site's headquarters, Hartford County, Connecticut, and administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules including the Optional Rules for Emergency Measures of Protection. Site will pay all filing, administration, and arbitrator fees for any arbitration initiated in accordance with the notice requirements above for claims for $10,000 or less. If, however, the arbitrator finds that either the substance of User’s claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by applicable American Arbitration Association Rules. In such case, User agrees to reimburse Site for all monies previously disbursed by Site that are otherwise User’s obligation to pay under the American Arbitration Association Rules. In addition, if User initiates an arbitration in which User seeks more than $10,000 in damages, the payment of these fees will be governed by the American Arbitration Association Rules. Site and User agree that the arbitration will be conducted solely on the basis of documents submitted to the arbitrator or through a telephonic hearing. Site and User shall both participate in the selection of an arbitrator. Any award issued through arbitration is enforceable in any court of competent jurisdiction.

IF USER DOES NOT WISH TO BE BOUND BY THIS ARBITRATION PROVISION, USER MUST NOTIFY SITE IN WRITING WITHIN 30 DAYS OF THE DATE THAT USER PLACES AN ORDER ON SITE. USER’S WRITTEN NOTIFICATION TO SITE MUST INCLUDE USER’S NAME, ADDRESS AND ORDER NUMBER AS WELL AS A CLEAR STATEMENT THAT USER DOES NOT WISH TO RESOLVE DISPUTES WITH SITE THROUGH ARBITRATION. WRITTEN NOTIFICATION SHOULD BE MAILED TO: TN Promotions, LLC Attn: Legal Department/Arbitration, 3423 Piedmont Road, South Windsor, CT 06074.

Any arbitration or trial by a judge of any claim will take place on an individual basis without resort to any form of class or representative action ("CLASS ACTION WAIVER"). Regardless of anything else in this Arbitration Provision, the validity and effect of the CLASS ACTION WAIVER may be determined only by a court and not by an arbitrator. USER and SITE acknowledge that the CLASS ACTION WAIVER is material and essential to the arbitration of any disputes between the parties and is non-severable from the agreement to arbitrate claims. If the CLASS ACTION WAIVER is limited, voided or found unenforceable, then the parties' agreement to arbitrate shall be null and void with respect to such proceeding, subject to the right to appeal the limitation or invalidation of the CLASS ACTION WAIVER. USER AND SITE ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL A CLASS ACTION BE ARBITRATED.

All claims brought by User against Site must be resolved in accordance with this Arbitration and Dispute Resolution Section. All claims filed or brought contrary to this Arbitration and Dispute Resolution Section shall be considered improperly filed. Should User improperly file a claim, Site may recover attorneys' fees and costs up to $1,000USD from User, provided that Site has notified User in writing of the improperly filed claim, and User fails to promptly withdraw the claim after User receives notice of improper filing from Site.

Force Majeure

Site shall not be deemed in default or otherwise liable under these rules and policies due to its inability to perform its obligations by reason of any fire, earthquake, flood, substantial snowstorm, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, cyber-terrorism, embargo, war, act of God, or any municipal, county, state or national ordinance or law, or any executive, administrative or judicial order (which order is not the result of any act or omission which would constitute a default hereunder), or any failure or delay of any transportation, power, or communications system or any other or similar cause not under Site’s control (hereinafter all of the foregoing is collectively referred to as FORCE MAJEURE). Notwithstanding the foregoing, Site shall be permitted to terminate this Agreement with or without notice to the User in the event that User is prevented from performing hereunder due to FORCE MAJEURE.

User Account

User will select a username and password as part of the registration process. All User account pages are protected with Secure Socket Layer (SSL) encryption. User is fully responsible for maintaining the confidentiality of their username and password. User agrees to immediately notify Site at sales@frontrowseatsllc.com should User know, or have reasonable grounds to suspect, that the username or password have been compromised. Site shall not be responsible for User's failure to abide by this paragraph. Site may, in its sole discretion, terminate the User's account for any reason. Under no circumstances shall Site be liable to User or a third party for termination of a User's account.

Third Party Advertisers

SITE may allow third party advertisers to advertise on the SITE. SITE undertakes no responsibility for USER's dealings with, including any on-line or other purchases from, any third party advertisers. SITE shall not be responsible for any loss or damage incurred by USER in its dealings with third party advertisers.

Privacy Policy

User can browse Site without revealing User’s personal information, but in order to take advantage of most of the Site’s services, User must give personal information. By providing personal information, User expressly consents to the collection, use, disclosure and retention of User’s personal information as described in this Privacy Policy. This privacy policy, herein referred to as the Privacy Policy, covers Site’s treatment of personal or personally identifiable information, herein referred to as Personal Information, that may be collected when User is on the Site and when User uses Site services. This Privacy Policy does not apply to the practices of companies or individuals that Site does not own or exercise supervisory control over, or to third party advertisers on the Site.

This Privacy Policy discloses the privacy practices for http://www.FrontRowSeatsLLC.com .It applies solely to information collected by this website. This Privacy Policy will notify USER of the following:

  1. What personally identifiable information is collected from User through the web site, how it is used, and with whom it may be shared.
  2. What choices are available to User regarding the use of User data.
  3. The security procedures in place to protect the misuse of User information.
  4. How User can correct any inaccuracies in the information.
  5. EU-US Privacy Shield certification statement

Information Collection, Use, and Sharing

Site and Sponsor are the sole users of the information collected on this Site. Site only has access to or collects information that User voluntarily gives Site via email or other direct contact from User. Site may sell your personal information to non-financial organizations, such as companies engaged in direct marketing and the selling of consumer products and services. Site may also share User’s information with affiliated entities of Site to provide joint content and services and to market the products and services of such entities.

Site will use User’s information to respond to User regarding the reason User contacted us. Site will not share User’s information with any third party outside of Site’s organization, other than as necessary to fulfill User request, e.g. to ship an order, or, in some instances, to partner with another company to provide certain content, programs and services such as those disclosed in the previous paragraph. In those cases, Site will require Site’s third party agents to maintain the confidentiality of the data. In those situations, when User provides personal information, it may be sent directly to the partner company, or Site may share the information with Site’s partner company. Unless User asks Site not to, Site may contact User in the future to tell User about specials, new products or services, or changes to this privacy policy. Site is not responsible for the policies or offerings of any third party, and Site urges User to review third party’s policies and terms and conditions, as they may vary.

In addition, Site will respond to a verified law enforcement, or other governmental department request or subpoena relating to a criminal investigation, alleged illegal activity, or identity theft. In such events, Site will disclose information relevant to the investigation such as name, city, state, zip code, telephone number, email address, fraud complaints, IP address, and credit card information. Site may also share such information with third parties for the purposes of investigating or preventing fraudulent activities. Site reserves the right to report to law enforcement agencies any activities that it believes, in good faith, to be unlawful. In the case of identity theft, User may authorize a law enforcement officer to request the records from Site or User may request that Site send any records directly to a law enforcement officer.

User Access to and Control Over Information

User can do the following, at any time, by contacting Site via the email address or phone number given on the Site:

  • Opt out of any future contact from Site:
  • See what data Site has about User, if any;
  • Change or correct any data Site has about User;
  • Have Site delete any data we have about User; and
  • Express any concern User has about Site’s use of User data.

USER also has the option, at the time of purchase, to opt-in to receiving marketing material or third party offers.

To stop receiving promotional or marketing emails or to opt-out of having USER’S information send to third parties for marketing purposes, USER can follow the instructions in any promotional email USER receives from SITE. Even if USER opts out of receiving promotional or marketing emails, USER will still be contacted with transactional messages.

An individual who seeks access, or who seeks to correct, amend or delete inaccurate data should direct his query to customerservice@FrontRowSeatsLLC.com. If requested to remove data, we will respond within a reasonable timeframe.

3rd Party Marketing, Automated Collection of Data

Please note that third party vendors, including but not limited to Google, show advertisements for SITE on the internet. Third party vendors, including but not limited to Google, use cookies and web beacons to serve advertisements based on USER's prior visits to SITE. To opt out of Google's use of cookies, USER can visit the Google's Ads Help page to learn more on opting out: https://support.google.com/ads/answer/2662922?hl=en. SITE may share, sell, or rent USER information collected voluntarily from USER on the SITE with third party vendors, advertising companies, or analytics providers including but not limited to Google.

In addition, SITE participates in targeted advertising. SITE allows third-party companies to collect certain information when USER visits SITE to provide measurement services to SITE and target ads to USER. SITE uses this information to serve ads for SITE’S products or services or for the products or services of other companies when USER visits this SITE or other websites. These companies use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) and personally identifiable information (e.g. IP address) during USER’S visits to this SITE and other websites in order to provide advertisements about goods and services likely to be of greater interest to USER. These parties typically use a cookie, third party web beacon, or other similar technologies to collect this information.

SITE utilizes browser tracking to track USER's movement on the SITE, and also utilizes geo-location services to determine USER's location. Some browsers have a "do not track" feature that lets USER tell websites that USER does not want to have USER's online activities tracked. At this time, SITE does not respond to browser "do not track" signals, but SITE does provide USER the option to opt out of targeted advertising. To opt-out of this type of advertising, visit http://www.aboutads.info/choices.

We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, click here.

Security

Site takes precautions to protect User information. When User submits sensitive information via the website, User information is protected both online and offline.

Whenever Site collects sensitive information (such as credit card data), that information is encrypted and transmitted to Site in a secure way. User can verify this by looking for a closed lock icon at the bottom of User web browser, or looking for "https" at the beginning of the address of the web page. Site is committed to not re-identifying sensitive information collected by Site.

While Site uses encryption to protect sensitive information transmitted online, Site also protects User information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which Site stores personally identifiable information are kept in a secure environment.

EU-US Privacy ShieldFramework

SITE complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. SITE has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit http://www.privacyshield.gov/.

In compliance with the US-EU Privacy Shield Principles, SITE commits to resolve complaints about your privacy and our collection or use of your personal information. European Union citizens with inquiries or complaints regarding this privacy policy should first contact SITE at PrivacySheild@TicketNetwork.com.

SITE has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

SITE is subject to the investigatory and enforcement powers of the Federal Trade Commission.

If USER feels that SITE is not abiding by this Privacy Policy, USER should contact SITE immediately via telephone at (404) 633-2726 or via email at sales@frontrowseatsllc.com.

Copyright Infringement Notification

Should User wish to file a copyright infringement notification with Front Row Seats, LLC, User will need to send a written or electronic communication that includes all of the following, as based on Section 512(c)(3) of the Digital Millennium Copyright Act (DMCA):

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of the material that has allegedly been infringed.
  2. Identification of the material that is claimed to be infringing or to be the subject of infringing activity. *Please provide the URL(s) in the body of the email or letter, as this will help Site to identify the potentially infringing material.
  3. Contact information of the complainant.
  4. A statement that the complainant has a good faith belief that use of the material in the manner complained of is a copyright violation.
  5. A statement that the information in the notification is accurate, and under penalty of perjury, that the complainant is authorized to act on behalf of the owner of material that has allegedly been infringed.

Written or electronic notice of copyright infringement should be mailed, faxed, or emailed to Front Row Seats, LLC's designated agent at:

Copyright Complaints
Front Row Seats
3423 Piedmont Road
Atlanta, GA 30305
Fax: (404) 633-7529

Email: sales@frontrowseatsllc.com

Please note the following:

- Under Section 512(f) of the DMCA, any person who knowingly misrepresents that material or activity is infringing may be subject to liability for damages.

Service and Advertising Emails

Site may send User several service related emails to the email address given when placing an order. These include a confirmation email with details of User's order, a post-transactional email gathering feedback on the User's experience. When User places an order, Site may also add User to Site’s weekly mailing list to be informed of upcoming events. User can opt out of these emails at any time by notifying sales@frontrowseatsllc.com.

These policies were last amended on October 20, 2016.