Attention California consumers! Please read carefully an updated section pertaining to your rights under the California Consumer Privacy Act ('CCPA').
Information Collection, Use, and Sharing PROVIDER and FULFILLER are the sole users of the information collected on this SITE. PROVIDER only has access to or collects information that USER voluntarily gives via emailor other direct contact from USER or if USER gives SITE permission to access such information, such as requesting or purchasing tickets from a FULFILLER, including, but not limited to, name, address, email address, telephone number, credit/debit card information and purchase information.
By submitting a telephone number to SITE, you agree that a representative of Front Row Seats can contact you at the number you provide, potentially using automated technology (icnluding texts/SMS messaging) or a pre-recorded message. Your consent is not an obligation to receive any of PROVIDER or FULFILLER's products and/or services.
PROVIDER, along with FULFILLER, will use USER's personal information for transactional purposes, including those related to customer service for the transaction. PROVIDER may also use USER's personal information to provide marketing services on behalf of SITE as well as share USER's personal information with affiliated entities of PROVIDER to provide joint content and services and to market the products and services of such entities. PROVIDER may sell USER’S personal information to non-financial organizations, such as companies engaged in direct marketing and the selling of consumer products and services.
SITE and PROVIDER will respond to a verified law enforcement, or other governmental department request or subpoena relating to a criminal investigation, alleged illegal activity, or identity theft. In such events, SITE and PROVIDER will disclose information relevant to the investigation such as name, city, state, zip code, telephone number, email address, fraud complaints, IP address, and credit card information. SITE and PROVIDER may also share such information with third parties for the purposes of investigating or preventing fraudulent activities. SITE and PROVIDER reserve the right to report to law enforcement agencies any activities that they believe, in good faith, to be unlawful. In the case of identity theft, USER may authorize a law enforcement officer to request the records from SITE and PROVIDER or USER may request that SITE and PROVIDER send any records directly to a law enforcement officer.
SITE and PROVIDER may also use and disclose your information to evaluate or conduct a merger, divestiture, reconstructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by SITE and PROVIDER about SITE USERS is among the assets transfered.
USER Access to and Control Over Information If required by applicable law, USER can do the following by contacting PROVIDER via the email address or phone number listed below in the 'Contact Us' section:
For more information regarding SITE's compliance with state-specific consumer privacy laws, please see below.
To stop receiving promotional or marketing emails or to opt-out of having USER's information sent to third parties for marketing purposes, USER can follow the instructions in any promotional email USER receives from SITE. Even if USER opts out of receiving promotional or marketing emails, USER will still be contacted with transactional messages.
USER has the right to access their data and provide instructions on how to go about doing so.
An individual who seeks access, or who seeks to correct, amend or delete inaccurate data, as required by Front Row Seats in accordance with applicable law(s), should direct their query to firstname.lastname@example.org. SITE, PROVIDER, or FULFILLER will respond within a reasonable timeframe or as required by applicable law(s).
In addition, SITE participates in targeted advertising. SITE allows third-party companies to collect certain information when USER visits SITE to provide measurement services to SITE and target ads to USER. SITE uses this information to serve ads for SITE'S products or services or for the products or services of other companies when USER visits this SITE or other websites. These companies use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware or software information, cookie and session ID) and personally identifiable information (e.g. IP address) during USER's visits to this SITE and other websites in order to provide advertisements about goods and services likely to be of greater interest to USER. These parties typically use a cookie, third party web beacon, or other similar technologies to collect this information.
SITE also works wtih third parties that collect information across various channels. Such third parties use this information to recognize USER across different channels and platforms, including but not limited to, computers, mobile devices, smart tvs, over time for advertising, analytics, attribution, and reporting purposes. USER's data may be transferred outside the country from which it was originally collected.
Some browsers have a 'do not track' feature that lets USER tell websites that USER does not want to have USER's online activities tracked. Currently, SITE does not respond to browser 'do not track' signals, but SITE does provide USER the option to opt out of targeted advertising. To learn more about this type of advertising or to opt-out of this type of advertising, visit https://www.aboutads.info/choices.
We also use third-party technology services, including but not limited to Hotjar and Monetate, to better understand the needs of our website users. This enables us to optimize the services that we provide and your experience on the website. The third party advertising technology partners with which we partner may provide you the option to opt out of the use of information about your website visits and app usage for purposes of serving ads that are targeted to your interests. You can learn more about interest-based advertising and how to opt out of the use of your web browsing activity for interest-based advertising purposes by visiting the Network Advertising Initiative.
Flash cookies are also used on SITE. Flash cookies are small pieces of information stored and accessed by Adobe Flash. If you want to disable these flash cookies, you'll need to open the Adobe Settings Manager, accessible either by right clicking flash content and clicking 'Global Settings' or by navigating directly to your storage settings through the Flash Website. There you can clear some or all of your flash cookies manually through the Website Storage panel, or even turn off Flash Storage completely. However, please remember this could prevent some parts of the SITE from working properly.
You can opt-out of the creation of a user profile, Hotjar's storing of data about your usage of SITE and Hotjar's use of tracking cookies on other website's by following this opt out link
If you do not want Monetate to place cookies on your browser or device, you may use your browser’s preferences to turn that feature off and to delete persistent cookies. However, if you decide not to accept cookies from Monetate, the website may not function properly.
This site does not share users' email addresses or other personal identifiers with Monetate, nor do we use Monetate to collect users' email addresses or other personal identifiers.
Security PROVIDER takes reasonable precautions to protect USER information. When USER submits sensitive information via SITE, USER information is protected both online and offline.
Whenever PERSONAL INFORMATION or other sensitive information (such as credit card data) is collected, we strive to protect that information by encrypting and transmitting that data to SITE in a secure way. PROVIDER is committed to not re-identifying sensitive information collected by SITE.
While encryption is used to protect sensitive information transmitted online, PROVIDER also protects USER information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to PERSONAL INFORMATION. The computers and servers on which PERSONAL INFORMATION is stored are kept in a secure environment.
Nonetheless, the transmission of information via the internet is not completely secure and therefore PROVIDER cannot guarantee the security of data sent to SITE electronically, and transmission of such data is therefore entirely at your own risk.
Users Only of Legal Age of Majority SITE is designed and intended for those who have reached the age of majority (18 years of age). By using SITE, you affirm that you are at least 18 years of age or older. SITE and PROVIDER are not liable for any damages that may result from a user's misrepresentation of age.
No one under the age of 13 is authorized to submit or post any information, including personally identifying information, on SITE. Under no circumstances may anyone under age 13 use SITE. Parents or legal guardians of children under 13 cannot agree to these Terms on their behalf.
Rights of California Residents under the CCPA
CCPA provides California residents with specific rights regarding their personal information.
Access to Specific Information and Data Portability Rights
You have the right to request that the SITE disclose certain information to you about the collection and use of your PERSONAL INFORMATION over the past twelve (12) months. Once PROVIDER receives and confirms your verifiable consumer request, PROVIDER will be able to disclose to you:
Deletion Request Rights
You have the right to request that SITE delete any of your PERSONAL INFORMATION that has been collected from you and retained, subject to certain exceptions. Once PROVIDER receives and confirms your verifiable consumer request, SITE and PROVIDER will delete (and will direct FULFILLER to delete) your PERSONAL INFORMATION from records, unless an exception applies.
PROVIDER may deny your deletion request if retaining the information is necessary for PROVIDER or FULFILLER to:
Personal Information Sales Opt-Out Rights
If you are a California resident, you may request to opt-out of the sale of your personal information by clicking on the following link: Opt out
You do not need to create an account with SITE to exercise your opt-out rights. Fulfiller will only use personal information provided in an opt-out request to review and comply with the request.
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
Calling us at (833) 769-3955
Email us at email@example.com
Complete the Consumer Information Request Form
- to learn what categories of PERSONAL INFORMATION about you has been collected, used, sold or transferred, including how the PERSONAL INFORMATION was collected;
- to opt out of the sale of your PERSONAL INFORMATION; or
- to request that your PERSONAL INFORMATION be deleted
Only you, or your duly authorized representative, may make a verifiable consumer request related to your PERSONAL INFORMATION.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom PERSONAL INFORMATION was collected or an authorized representative
- Describe your request with sufficient detail that allows PROVIDER to properly understand, evaluate, and respond to it.
PROVIDER cannot respond to your request or provide you with PERSONAL INFORMATION if PROVIDER cannot verify your identity or authority to make the request and confirm that the PERSONAL INFORMATION relates to you. In your request, you need to provide enough information that allows PROVIDER to reasonably verify that you are the person that information was collected about.
Making a verifiable consumer request does not require you create an account with us.
PROVIDER will only use PERSONAL INFORMATION provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
Response Timing and Format
PROVIDER will provide a response to a verifiable consumer request within forty-five (45) days of its receipt. If PROVDER requires more time (up to 45 days), PROVIDER will inform you of the reason and extension period in writing.
Any disclosures PROVIDER provides will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response PROVDER provides will also explain the reasons PROVIDER or FULFILLER cannot comply with a request, if applicable. For data portability requests, PROVIDER will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
PROVIDER does not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If PROVIDER determines that the request warrants a fee, PROVIDER will tell you why PROVIDER made that decision and provide you with a cost estimate before completing your request.
These policies were last amended on April 20, 2022.