200% Buyer Guarantee

Accountability. Transparency. Trust. 

Our Promise

Front Row Seats values your business. That's why we cover all our transactions with a 200% Buyer Guarantee. One of our top goals is building a trustworthy relationship. It starts with our assurance to you.
>> Authentic tickets and valid for entry
>> Receive exactly what you ordered 
>> Delivered on-time for the event
>> Complete refund for cancelled events

   front row seats guarantee

100% Real Tickets 

All tickets that you buy from Front Row Seats are guaranteed to be authentic tickets and valid for entry to the event. If you are denied admission by the venue, we will investigate the incident and will refund the full cost of tickets, including shipping and service fees - if we find that the mistake was ours.

>>  Always authentic
>>  Guaranteed entry to the event



deliver promise goods

Deliver Goods Promised

You will receive the exact tickets you ordered on your invoice.

If you do not receive the exact tickets that you ordered, Front Row Seats guarantees that replacement tickets will be equal or better value than the tickets originally requested.


Guaranteed Delivery 

Your tickets will be delivered within ample time before the event. Most tickets are shipped by FedEx.

We guarantee that the tickets will be shipped to you in sufficient time so that at least one delivery attempt will be made before the event occurs.

>>  Orders arrive on-time for the event
>>  Electronic delivery also available
>>  Local pickup / Will Call offered
  guaranteed on-time delivery



rescheduled events

Rescheduled Events 

In the case where the event is postponed, your tickets will be valid for the rescheduled date. If event is permanently cancelled, we will coordinate with you to provide you with a full refund of the ticket price, including any service fees. 

>>  100% refund for cancelled events



What is better or equal value? 

Better is defined as as lower row in the same section or a similar row in a more centrally located section. For example, in baseball it would mean moving closer to home-plate - in football closer to the 50-yard line - in basketball and hockey closer to center court - in a concert closer to center stage. Please note, seat numbers reflected on our invoices are not guaranteed.