200% Guarantee

Accountability. Transparency. Trust.

We promise your tickets will be legitimate, arrive in time for the event, be the exact tickets you ordered or comparable alternatives, and be completely refunded if the event is canceled. If your experience falls short of these expectations, you’re covered by our 200% money-back guarantee.  

Our Promise:

Front Row Seats values your business. That's why we cover all our transactions with a 200% Guarantee. One of our top goals is building a trustworthy relationship. It starts with our assurance to you. 

  • Authentic tickets valid for entry
  • Receive the exact tickets you ordered or comparable alternatives 
  • Delivery in time for the event
  • Complete refund for canceled events 

100% Authentic Tickets:

All tickets you buy from Front Row Seats are guaranteed to be legitimate and valid for entry to the event. If you are denied admission by the venue, we will investigate the incident and will refund the full cost of tickets, including shipping and service fees - if we find that the mistake was ours. The evidence could range from a letter from the venue or even a simple email identifiably from venue personnel verifying that there was a problem scanning the tickets. 

Guaranteed Delivery:

Your tickets will be delivered within ample time before the event. We guarantee that the tickets will be shipped to you in sufficient time so that at least one delivery attempt will be made before the event occurs. Most tickets are shipped by FedEx, or available as E-tickets. Please note that the purchaser is responsible for making himself or herself available to receive delivery of the tickets when a delivery attempt is made. 

Rescheduled Events:

In the case where the event is postponed, your tickets will be valid for the rescheduled date. If an event is permanently canceled, we will coordinate with you to provide you with a full refund of the ticket price, including any service fees, excluding delivery fees.  

What is better or equal value?

Better is defined as a lower row in the same section or a similar row in a more centrally located section. For example, in baseball it would mean moving closer to home-plate - in football closer to the 50-yard line - in basketball and hockey closer to center court - in a concert closer to center stage. Please note, seat numbers reflected on our invoices are not guaranteed.