These policies were last amended on October 20, 2016.
General. FrontRowSeatsLLC.com, herein referred to as "Front Row Seats, LLC" or "Site," acts as an intermediary between buyers and ticket sellers, herein referred to as "Ticket Sellers," to facilitate the purchase and sale of event tickets and as such, is not directly involved in the actual ticket sale transaction between the buyers and ticket sellers. All sales are final.
As tickets sold through Site are often obtained through the secondary market and prices are determined by the individual Ticket Seller, the prices for tickets may be above or below face value. Tickets sold through Site are from a third party; therefore, the buyer’s name will not be printed on the tickets. Please note that the name on the tickets does not affect the buyer’s ability to access the event. The following are the rules and policies that govern use of Site by the user of the Site, herein referred to as "User." By using or visiting the Site, User expressly agrees to be bound by these Terms and Policies, herein referred to as “Terms,” and to follow these Terms and all applicable laws and regulations governing the Site. Front Row Seats, LLC reserves the right to change these Terms at any time, effective immediately upon posting on the Site. If User violates these Terms, Front Row Seats, LLC may terminate User's access to the Site, bar User from future use of the Site, cancel User's ticket order, and/or take appropriate legal action against User.
Above Face Value. Tickets sold through Site are often obtained through secondary market Ticket Sellers and are being resold, in many cases, above the price or "face value" listed on the ticket. All ticket prices include additional service charges and handling fees as defined on each order. Site and its Ticket Sellers are not directly affiliated with any performer, sports team, or venue; and Site does not act as a primary sale box office, unless otherwise stated. By agreeing to these Terms, User agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.
Orders. Orders placed through Site will be fulfilled by one of the participants of our network of participating Ticket Sellers. Contact information for the Ticket Seller who fulfills User order, herein referred to as the "Fulfiller," will be provided to User during the purchase process. If User loses this information User may contact email@example.com to get information about the order.
All sales are final. Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, User will need to contact the Fulfiller for a refund. The Fulfiller may require the User to return the supplied tickets at User's expense before receiving any refund User is entitled to due to cancellation. Front Row Seats, LLC is not responsible for providing or securing this refund for User. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by User's bank, if any, are not covered by Front Row Seats, LLC or Fulfiller. Neither Front Row Seats, LLC nor the Fulfiller will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When User receives tickets, User should keep them in a safe place. Please note that direct sunlight or heat may damage tickets.
Ticket Availability. Site cannot guarantee ticket availability until User is in possession of User's tickets. Generally, all ticket listings on Site are a unique set of tickets from an individual Ticket Seller. Some ticket listings on Site may only be representations of available tickets and not actual seat locations or currently available tickets. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the Fulfiller will fill the order with the alternative seat locations. If no alternates are available, either the User's credit card will not be charged at all or the entire amount will be refunded, and User will be notified that the ticket request has been rejected.
Ticket Holder Behavior Policy. The User agrees to abide by all rules and policies of the venue where the event is located relating to conduct and behavior. Should the User be ejected from the event for failure to abide by the venue's rules and policies, User shall be subject to all applicable fines and legal or other expenses associated with the ejection. Further, should the ejection result in the loss of the Ticket Seller's right to use any other season tickets at that venue, or the right to purchase other tickets from that venue, User shall be held liable for all reasonable costs, expenses, and losses associated with said loss, including but not limited to all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.
Fraudulent Use. In order to protect our users from fraud, User may be required to provide additional proof of identity on any order. Proof of identity may include but is not limited to a signed credit card authorization and/or photocopies of notarized public documents such as a state driver's license or federal passport.
Shipping. All orders are shipped via User's chosen shipping method. Most orders are processed the same business day in which they are received. In some cases a User’s shipping selected must be upgraded without notice to USER and the USER will be charged for the upgraded shipping. Orders placed after business hours may be processed on the next business day. For certain events, tickets may not be available for immediate shipment. In this case, a representative from the Fulfiller will contact User with notification of an approximate shipping date. Tickets will be shipped when available, and choice of an expedited delivery method does not guarantee that tickets will be shipped immediately. Shipments may require a direct signature at the point of delivery. Customers outside of the United States must choose an International Delivery option. If any other option is chosen for an order outside the United States, the shipping cost may be adjusted by the Fulfiller after the order is placed to use the appropriate International Rate.
If User specifies a shipping address that does not allow for Delivery Verification, such as a Post Office Box, User may be required to pay an additional fee to cover the additional risks associated with this type of order. If such a shipping address is used, the Fulfiller will, at their discretion, either contact User about the additional fee prior to shipping or cancel User order and notify User of such cancellation. Shipments may require direct signature at the point of delivery. Once Fulfiller has shipped the tickets, it is User responsibility to receive the package. Should the package be refused, undelivered, or returned, refunds or credits will not be issued by Fulfiller as per the all sales are final term of these Terms. If a package has been returned and must be re-shipped by the Fulfiller, it is the User responsibility to contact the Fulfiller for re-shipping options. User understands that additional delivery fees may be charged prior to reshipping.
E-Ticket Instant Download. Electronic tickets or “e-tickets” marked as “Instant” may not be available for immediate download in all circumstances. Due to potential fraud concerns, some “Instant” e-ticket purchases may be downgraded to regular e-ticket download to allow for additional processing. In such cases, User will receive notification with User's receipt explaining that User’s order has been downgraded to regular e-ticket download.
E-Ticket Download. Electronic tickets or “e-tickets” may not be available for immediate download. After placing an order, User will receive an email with instructions on how to download the tickets; therefore, it is important that User provides accurate email address information during the order process. User will be required to enter order specific credentials to gain access to the tickets, and User must have access to a printer from which to print the tickets. User is responsible for contacting Customer Support should User not receive the email instructions, be unable to download the tickets, or be unable to print the tickets. Neither Site nor Fulfiller will issue refunds for User's failure to provide a correct email address or failure to print the tickets.
Will-Call Option. User must pick up the tickets at the box office of the venue approximately one hour before the scheduled start of the event. User will need to bring a government-issued ID in order to claim the tickets. Should User encounter a problem at the box office, User must contact Fulfiller for assistance.
Pricing. All prices are in United States Dollars (USD) unless otherwise specifically stated. Front Row Seats, LLC cannot confirm the price of an item until User order. Despite Front Row Seats, LLC's best efforts, a small number of the items listed on the Site may be mispriced. If the Fulfiller discovers an item's correct price is higher than the stated price, the Fulfiller will either complete the order at the original price, contact User to inform them of the different price with an option to purchase, or cancel User's order and notify User of such cancellation.
Schedule of Fees and Charges. The price charged to User's credit card beyond the price of the individual tickets shall include the following fees and charges:
Service Fee: Cost per ticket associated with Site operation, customer service center operation, and other costs associated with the fulfillment of User's ticket request.
Delivery: Costs associated with the Delivery Method chosen by User and the Site's arrangement of User's ticket delivery by the Fulfiller.
Total: Entire amount charged to User, including each ticket's price as set by the Fulfiller, Service Fee, and Delivery.
Taxes. Prices stated on the Site do not include any state or other local taxes that may apply to User's order. Ticket Sellers may collect sales tax as is appropriate for their locality. If taxes are applicable to User's order they will be added to User's order as a separate charge in addition to the Total.
Credit Card Charges. User's credit card will be charged by the Fulfiller responsible for fulfilling their order and not Site. If User has any questions about charges on User credit card statement, feel free to contact us at firstname.lastname@example.org or to direct User question to Fulfiller responsible for completing the ticket order. The Fulfiller may charge or authorize User's credit card in advance of confirming ticket availability. If tickets are ultimately found to be unavailable, User's credit card will not be charged or User will receive a full refund for the charged amount.
Payment by Debit Card. In some cases, Fulfiller may attempt to authorize a debit card multiple times, creating several holds on User’s account. This often happens when a third-party credit card processing company requires additional security verification such as a CVV, Zip Code, or address, or when User’s information is incorrectly provided or mistyped. Though the Fulfiller will only clear User’s transaction once, the hold(s) will temporarily lower User’s available balance. Any hold(s) may take up to several days to clear.
International Orders placed by USER may be subject to delayed processing. SITE recommends that USER contact their credit card company or financial institution prior to placing an order to prevent unnecessary delays or holds. Neither SITE, nor FULFILLER shall be responsible for delays, holds, or any extra fees associated with placing an International Order.
Disputed Charges. User is responsible for any and all legal fees incurred by User, Fulfiller, and/or the Site associated with User’s disputed charges and chargebacks for purchases made on the Site. In no event will the Site or Fulfiller be responsible for such legal fees.
Permitted Use. User agrees that User is only authorized to visit, view and to retain a copy of pages of this Site for User's own personal use, and that User shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for User's personal use, unless otherwise specifically authorized by Front Row Seats, LLC to do so. User may not use any robot, spider, scraper, offline reader, site search/retrieval application or other manual or automatic device, tool, or process to retrieve or in any way reproduce, circumvent, or interfere with the Site or its contents, nor may User use any automated software or computer system to search for, reserve, buy, or otherwise obtain tickets from Site. User may not submit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs, or other items of a destructive nature. The content and software on this Site is the property of FrontRowSeatsLLC.com and/or its suppliers and is protected by U.S. and international copyright laws.
Links. The Site may automatically produce search results that reference or link to third party sites throughout the World Wide Web. Front Row Seats, LLC has no control over these sites or the content within them. Front Row Seats, LLC cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Front Row Seats, LLC does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact User's computer systems. By using the Site to search for or link to another site, User agrees and understands that User may not make any claim against Front Row Seats, LLC for any damages or losses, whatsoever, resulting from use of the Site to obtain search results or to link to another site. If User experiences a problem with a link from the Site, please notify us at email@example.com and we will investigate User's claim and take any actions we deem appropriate in our sole discretion.
Violation of the Terms. Front Row Seats, LLC, in its sole discretion, and without prior notice, may terminate User's access to the Site, cancel User's ticket order or exercise any other remedy available to it. User agrees that monetary damages may not provide a sufficient remedy to Front Row Seats, LLC for violations of these terms and conditions and User consents to injunctive or other equitable relief for such violations. Front Row Seats, LLC is not required to provide any refund to User if User is terminated as a user of this Site.
Intellectual Property Policy. All text, graphics, files, applets, scripts, software and other works on the Site are the copyrighted works of Front Row Seats, LLC. Any unauthorized redistribution or reproduction of any copyrighted materials on the Site is strictly prohibited. Front Row Seats, LLC, FrontRowSeatsLLC.com and www.FrontRowSeatsLLC.com are protected marks of FrontRowSeatsLLC.com. All rights, including those not explicitly stated in these policies, are expressly reserved.
Front Row Seats, LLC reserves the right to terminate the privileges of any User who uses this Site to unlawfully transmit or receive copyrighted material without a license or express consent, valid defense or fair use exemption to do so. After proper notification by the copyright holder or its agent to us, and confirmation through court order or admission by the User that they have used this Site as an instrument of unlawful infringement, we will terminate the infringing Users' rights to use and/or access to this Site. We may, also in our sole discretion, decide to terminate a User's rights to use or access to the Site prior to that time if we believe that the alleged infringement has occurred.
Disclaimers. FRONT ROW SEATS, LLC MAKES NO ASSURANCES THAT THE Site WILL BE ERROR-FREE, UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY SITE CONTENT, SEARCH OR LINK THEREIN. THE SITE AND SITE CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. FRONT ROW SEATS, LLC MAKES NO ASSURANCES THAT FILES USER ACCESSES OR DOWNLOADS FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. FRONT ROW SEATS, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FRONT ROW SEATS, LLC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, LOSS OF BUSINESS OR LOSS OF PROFITS OR CONSEQUENTIAL DAMAGES, WHETHER BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
FRONT ROW SEATS, LLC DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY USERS, FRONT ROW SEATS, LLC USERS, ADVERTISERS AND/OR SPONSORS ON THE SITE, IN CONNECTION WITH THE FRONT ROW SEATS, LLC SERVICE OR OTHERWISE RELATED TO User USE OF THE Site AND/OR THE FRONT ROW SEATS, LLC SERVICE. FRONT ROW SEATS, LLC IS NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS OR FAILURE TO ACT OF ANY TICKET SELLER, VENUE, PERFORMER, PROMOTER OR OTHER THIRD PARTY IN CONNECTION WITH OR REFERENCED ON THE SITE.
Indemnity. User agrees to indemnify and hold Front Row Seats, LLC, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of User's use of the Site, including also User's use of the Site to provide a link to another site or to upload content or other information to the Site.
Limitation on Liability. User acknowledges that Front Row Seats, LLC is a venue allowing people to buy and sell tickets to concert, sporting and entertainment events. Front Row Seats, LLC is not involved in the actual transaction between buyers and sellers. While Front Row Seats, LLC may help facilitate the resolution of disputes, Front Row Seats, LLC has no control over the content of the tickets listed on Site, the truth or accuracy of such listings, the ability of the Fulfiller to sell tickets, or that User and Fulfiller will actually complete a transaction. Regardless of this provision, if Front Row Seats, LLC is found to be liable, Front Row Seats, LLC's liability to User or any third party is limited to the greater of (a) any amounts due under Front Row Seats, LLC's limited guarantee when applicable, (b) the amount of fees in dispute not to exceed the total fees of the transaction, or (c) $100.
Except in jurisdictions where such provisions are restricted, in no event will Front Row Seats, LLC be liable to User for any indirect, consequential, exemplary, incidental, special or punitive damages, including lost profits, even if Front Row Seats, LLC has been advised of the possibility of such damages. User further agrees that the maximum available remedy on any successful claim is the greater of the choices listed in the paragraph above. Some jurisdictions do not allow the disclaimer of warranties or the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to User.
Governing Law. User agrees that any controversy or claim arising out of or relating to the use of Front Row Seats, LLC or the Site will be governed by the laws of the State of Connecticut without regard to its conflict of law provisions. User agrees to personal jurisdiction by venue in the state and federal courts of the State of Connecticut, Hartford County.
Arbitration and Dispute Resolution
Any controversy or claim arising out of or relating to the use of the Site, or any alleged breach of these policies, shall be resolved through binding arbitration in the jurisdiction of Front Row Seats, LLC's headquarters, Hartford County, Connecticut, and administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules including the Optional Rules for Emergency Measures of Protection. Front Row Seats, LLC will pay all filing, administration, and arbitrator fees for any arbitration initiated in accordance with the notice requirements above for claims for $10,000 or less. If, however, the arbitrator finds that either the substance of User’s claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by applicable American Arbitration Association Rules. In such case, User agrees to reimburse Front Row Seats, LLC for all monies previously disbursed by Front Row Seats, LLC that are otherwise User's obligation to pay under the American Arbitration Association Rules. In addition, if User initiates an arbitration in which User seeks more than $10,000 in damages, the payment of these fees will be governed by the American Arbitration Association Rules. Front Row Seats, LLC and User agree that the arbitration will be conducted solely on the basis of documents submitted to the arbitrator or through a telephonic hearing. Front Row Seats, LLC and User shall both participate in the selection of an arbitrator. Any award issued through arbitration is enforceable in any court of competent jurisdiction.
BY AGREEING TO ARBITRATE, USER IS GIVING UP THE RIGHT TO LITIGATE (OR PARTICIPATE IN AS A PARTY OR CLASS MEMBER) ANY AND ALL CLAIMS IN COURT BEFORE A JUDGE OR JURY. INSTEAD, A NEUTRAL ARBITRATOR WILL RESOLVE ALL CLAIMS. IF USER DOES NOT WISH TO BE BOUND BY THIS ARBITRATION PROVISION, USER MUST NOTIFY SITE IN WRITING WITHIN 30 DAYS OF THE DATE THAT USER PLACES AN ORDER ON SITE. USER'S WRITTEN NOTIFICATION TO SITE MUST INCLUDE USER'S NAME, ADDRESS AND ORDER NUMBER AS WELL AS A CLEAR STATEMENT THAT USER DOES NOT WISH TO RESOLVE CLAIMS WITH SITE THROUGH ARBITRATION. WRITTEN NOTIFICATION SHOULD BE MAILED TO: Front Row Seats, LLC. Attn: Legal Department/Arbitration, 73423 Piedmont Road, Atlanta, GA 30305.
Any arbitration or trial by a judge of any claim will take place on an individual basis without resort to any form of class or representative action (“Class Action Waiver”). Regardless of anything else in this Arbitration Provision, the validity and effect of the Class Action Waiver may be determined only by a court and not by an arbitrator. User and Site acknowledge that the Class Action Waiver is material and essential to the arbitration of any disputes between the parties and is non-severable from the agreement to arbitrate claims. If the Class Action Waiver is limited, voided or found unenforceable, then the parties’ agreement to arbitrate shall be null and void with respect to such proceeding, subject to the right to appeal the limitation or invalidation of the Class Action Waiver. User AND Site ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL A CLASS ACTION BE ARBITRATED.
All claims brought by User against Site must be resolved in accordance with this Arbitration and Dispute Resolution Section. All claims filed or brought contrary to this Arbitration and Dispute Resolution Section shall be considered improperly filed. Should User improperly file a claim, Site may recover attorneys' fees and costs up to $1,000USD from User, provided that Site has notified User in writing of the improperly filed claim, and User fails to promptly withdraw the claim after User receives notice of improper filing from Site.
Events in Illinois. Pursuant to 815 ILCS 414/1.5(c)(5), complaints involving tickets to events in Illinois may be resolved through binding arbitration and administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules including the Optional Rules for Emergency Measures of Protection. User and Fulfiller agree to submit to the jurisdiction of the State of Illinois for such complaints.
Force Majeure. Front Row Seats, LLC shall not be deemed in default or otherwise liable under these rules and policies due to its inability to perform its obligations by reason of any fire, earthquake, flood, substantial snowstorm, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, cyber-terrorism, embargo, war, act of God, or any municipal, county, state or national ordinance or law, or any executive, administrative or judicial order (which order is not the result of any act or omission which would constitute a default hereunder), or any failure or delay of any transportation, power, or communications system or any other or similar cause not under Front Row Seats, LLC's control (hereinafter all of the foregoing is collectively referred to as "Force Majeure"). Notwithstanding the foregoing, Front Row Seats, LLC shall be permitted to terminate this Agreement with or without notice to the User in the event that Front Row Seats, LLC is prevented from performing hereunder due to "Force Majeure."
Registration. Certain areas of the Site are provided solely to registered Users of the Site. Any User registering for such access agrees to provide true and accurate information during the registration process. Front Row Seats, LLC reserves the right to terminate the access of Users should Front Row Seats, LLC know, or have reasonable grounds to suspect that a User has entered false or misleading information during the registration process. ALL REGISTERED USERS MUST BE OVER EIGHTEEN (18) YEARS OF AGE. Children under the age of eighteen (18) shall not be permitted to register. Front Row Seats, LLC takes the Children's Online Privacy Protection Act of 1998 (COPPA) as well as all FTC regulations very seriously. That being said, we do not assume any responsibility for any misrepresentations regarding User age or parental consent when using the Site. Front Row Seats, LLC reserves the right to require valid credit card information as proof of legal age.
User Account. User will select a username and password as part of the registration process. All User account pages are protected with Secure Socket Layer (SSL) encryption. User is fully responsible for maintaining the confidentiality of their username and password. User agrees to immediately notify Front Row Seats, LLC at firstname.lastname@example.org should User know, or have reasonable grounds to suspect, that the username or password have been compromised. Front Row Seats, LLC shall not be responsible for User's failure to abide by this paragraph. Front Row Seats, LLC may, in its sole discretion, terminate the User's account for any reason. Under no circumstances shall Front Row Seats, LLC be liable to any User or third party for termination of a User's account.
Third Party Advertisers. Front Row Seats, LLC may allow third party advertisers to advertise on the Site. Front Row Seats, LLC undertakes no responsibility for User's dealings with, including any on-line or other purchases from, any third party advertisers. Front Row Seats, LLC shall not be responsible for any loss or damage incurred by User in its dealings with third party advertisers.
These policies were last amended on October 20, 2016.